While it’s obvious that a lot of businesses out there send automated responses to their online reviews, we have real live people checking ours to make sure we’re providing top-notch service to each and every one of our customers. And that includes listening to suggestions and making changes based on what you ask for!
Here’s a rundown of the recent feedback we’ve received and what we’re doing about it:
Where We're Crushing It
Quality of Service
According to recent reviews, Gerner is known for professional and excellent service. One customer said, “Top notch service! Professional, proactive and courteous.”
Timely Delivery
Our customers appreciate reliable and quick delivery. One mentioned, “Deliveries were very timely and the entire experience was outstanding.”
Competitive Pricing
We offer reasonable and competitive prices. One reviewer said, “The price was very reasonable and competitive.”
Friendly Staff
The friendliness and courteousness of our staff is highly commended. One customer commented, “Friendly staff, immediate service, great prices, and very reputable!”
Customer Trust
Clients trust Gerner and highly recommend our services. One reviewer mentioned, “Very easy to do business with a person. I also trust them, and their service is top notch.”
Areas for Improvement
Email Communication
Some customers have mentioned not receiving email receipts, which we understand can be frustrating. However, we’re happy to announce that we’re launching a brand-new online customer portal where you’ll be able to access receipts, set up your personal notification preferences, and much more.
Our new portal also allows users to:
- Set up automatic payments
- Easily request delivery online
- Set up automatic deliveries
- View today’s current prices
- Refer a friend online
- View account history and balances
- Make payments online
- Set up paperless statements
As much as we love reading all of your positive feedback, we also greatly appreciate when our customers offer suggestions that would make fueling their homes with Gerner an even better experience. So be sure to keep an eye out for the new fuel portal, and don’t hesitate to leave us a review!
For questions or more information, contact us.