FAQs

Have a question about your heating and air conditioning equipment? Wondering what the price for heating oil or diesel fuel is in the Greater Baltimore area? Gerner Energy is here to help! See if your inquiry is included in the list of frequently asked questions below. If you can’t find the answer you’re looking for here, feel free to contact our office online or call (410) 472-2022.


Q: My heating system isn’t working. What should I do?

A: Before you panic, go through this no-heat checklist!

  1. Check your fuel tank gauge. Do you need heating oil? If it is empty, call Gerner Energy right away to place your order.
  2. If you have fuel, check the thermostat. Make sure the setting is on HEAT and that the cooling function is not on instead.
  3. Check that all furnace and emergency switches are ON.
  4. Press the RESET button on your furnace ONCE ONLY.

If none of these tips help, call Gerner Energy right away to schedule your heating service! (410) 472-2022


Q: How do I get the best price on heating oil?

A: If you’d like to manage your heating oil orders on a will-call basis, you can order here. Gerner Energy provides full-service HVAC assistance and delivers competitively-priced fuel oil to every customer who requests it. Click here to save money on your will-call orders today. If you’d rather sign up for automatic delivery, you can take advantage of our low pricing and payment plan options, too.


Q: When should I refill my heating oil tank?

A: If you’re monitoring your own heating oil levels, please place your order when your tank is filled to 20-30% of its capacity. To ditch the responsibility of monitoring oil levels on your own, sign up for automatic delivery and let us take care of it for you. You’ll never run out of oil, and you don’t even have to be home when we deliver automatically.


Q: Is annual maintenance on my equipment a necessary expense?

A: Yes! People who avoid annual service appointments often end up with either no heat or A/C, or costly repairs on equipment that could have been set straight proactively. In Maryland, heating and cooling equipment has to work hard all year, meaning that annual service appointments are highly recommended. They will save you money and headaches in the long run.


Q: Does Gerner Energy deliver to customers who use the MEAP program?

A:  Yes, we do. By using the Maryland Energy Assistance Program at a discount heating oil company like Gerner, your funding will go further, providing you with more gallons for your dollar. Want to apply for this program? Click here.


Q: Does Gerner Energy install or service air conditioners?

A:  We install and service ductless mini-split air conditioners, which are excellent for energy-efficient, zoned cooling. View our A/C installation and service page to learn more or request service.

If you want to enroll in a comprehensive Cooling Service Plan, please click here.


Q: How do I sign up for automatic delivery?

A:  You can easily sign up for automatic delivery here, which allows you to rest easy while we take care of your oil needs. You’ll always have fuel when you need it, without having to remember to place an order each month.


Q: Does Gerner Energy deliver diesel fuel?

A: Yes, Gerner Energy delivers diesel to the majority of our service area. We know that many customers rely on diesel fuel for its efficient operation and fuel economy. Please don’t hesitate to contact us for your all diesel needs. We will happily bring the fuel right to your location.


Q: Does Gerner Energy offer oil tank protection?

A: Yes! Gerner Energy offers oil tank protection through the TankSure® Program. This program uses proactive ultrasonic tank testing to assess the integrity of your oil tank. This way, we can accurately estimate when it is time to replace your oil tank before a serious malfunction. Along with ultrasonic testing, customers with TankSure receive up to $1,500 towards the cost of a tank replacement. Sign up here!


Q: How can I pay for my fuel or HVAC service?

A: We accept payment by cash, check or credit card (Visa, MasterCard, and Discover).


Q: What are Gerner Energy’s business hours?

A: We are open for business 24 hours a day, 7 days per week. You can order fuel online day or night!